Privacy Policy

SERAFIM S.R.O. – PRIVACY POLICY

Serafim s.r.o. (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including but not limited to our cryptocurrency platform, mobile applications, and website (collectively, the “Services”).

By using our Services, you agree to the collection and use of your data in accordance with this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following types of personal data to deliver and improve our Services:

Personal Identification Information

Full name
Date of birth
Residential address
Email address
Phone number
Government-issued ID (e.g., passport, national ID, driver’s license)
Proof of address (e.g., utility bill, bank statement)

Transaction Data

Transaction history (buy/sell orders, deposits, withdrawals)
Wallet addresses
Blockchain transaction records

Device and Usage Information

IP address
Device and browser information
Usage metrics (e.g., pages visited, actions taken)

KYC/AML Data

To meet legal and regulatory obligations (such as Anti-Money Laundering and Know Your Customer requirements), we partner with third-party services (e.g., Sumsub) to verify your identity. You may be required to submit additional documentation to complete this process.

HOW WE USE YOUR INFORMATION

Your personal data may be used for the following purposes:

Identity verification (KYC)
Compliance with AML and counter-terrorism financing laws
Account setup and transaction processing
Communication regarding your account or transactions
Security monitoring and fraud prevention
Customer support
Service optimization and trend analysis

SHARING YOUR INFORMATION

We do not sell your personal data. However, we may share it under the following circumstances:

Verification Providers: We share data with providers like Sumsub for identity and compliance purposes.
Service Providers: Third-party vendors (e.g., payment processors, hosting providers) may access your data only as needed to support our platform.
Legal Obligations: We may disclose personal data when required by law, regulation, or court order, including to government authorities or law enforcement.

DATA SECURITY

We employ industry-standard security measures to protect your data, including encryption, firewalls, and access controls. While we strive to ensure security, no system is 100% secure. You acknowledge that some risk remains when transmitting or storing personal data online.

DATA RETENTION

We retain your data as long as needed to fulfill the purposes described in this policy, and to comply with legal, tax, and regulatory requirements. Upon account closure, we may retain certain data as required by law.

YOUR RIGHTS

Depending on your jurisdiction, you may have rights regarding your personal data:

Right of Access – Request a copy of your data
Right to Rectification – Request correction of inaccurate or incomplete data
Right to Deletion – Request erasure, subject to legal obligations
Right to Object – Object to certain data processing activities
Right to Restrict Processing – Request limits on how we process your data

To exercise your rights, contact us at: support@seraphimex.com

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tools to enhance your experience. Cookies help personalize content and analyze traffic. You may modify your browser settings to control cookie use.

INTERNATIONAL DATA TRANSFERS

We may transfer personal data to third parties in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate legal safeguards (e.g., Standard Contractual Clauses) are in place to protect your data.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in legal or operational practices. Updates will be posted with a new “Effective Date.” We recommend checking this page regularly.

CONTACT US

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Serafim s.r.o
support@seraphimex.com